Jitaac Privacy Policy

1 Policy overview

Jitaac (jitaac.pro) is an online gaming platform serving users in Bangladesh. This Privacy Policy explains how Jitaac collects your personal information, how that information is used, and how it is kept secure.

We believe transparency and trust are the foundation of a great gaming platform. That is why we are fully open about how we collect and use your data. By using Jitaac, you agree to all the terms of this policy.

This Privacy Policy applies only to the jitaac.pro domain. Third-party websites and services are governed by their own privacy policies, for which Jitaac is not responsible.

2 What Information We Collect

Jitaac collects different types of information in different situations. Below is a detailed breakdown of what we collect and why:

2.1 Information Provided at Registration

• Full name and date of birth
• Mobile number
• Mobile banking account number (bKash, Nagad, Rocket)
• Username and password (stored in encrypted form)

2.2 Information Provided During KYC Verification

• National ID (NID) number and copy
• Passport or birth certificate (if required)
• Selfie or photo (for identity verification)

2.3 Automatically Collected Information

• IP Address & Device Type
• Browser type and operating system
• Platform activity logs (login times, game history)
• Transaction details and timestamps
• Cookies & Session Data

3 Purpose of data use

Jitaac uses your personal information solely for specific, legitimate purposes. We never use your data for unnecessary or unauthorized activities.

The primary purposes for which your information is used are:

• Account Management: To properly create and maintain your Jitaac account.
• Identity verification: To verify your identity through the KYC process and prevent fraud.
• Transaction processing: To process deposits, withdrawals, and bonuses accurately.
• Customer Support: To resolve your complaints, questions, or issues.
• Security assurance: To detect and prevent suspicious activity.
• Legal Obligations: To comply with applicable laws and regulations.
• Service improvement: As analytical data to help improve the gaming experience.
• Promotional communications: To inform you about bonuses, offers, or new games (only with your consent).

4 Data sharing

Jitaac may share your personal information with third parties only in the following limited circumstances:

4.1 Payment Processors

Only the information necessary to process transactions is shared with mobile banking services such as bKash, Nagad, and Rocket. This data is governed by each payment provider's own privacy policy.

4.2 Legal Authorities

In the event of a court order, government directive, or legal obligation, Jitaac is required to provide relevant information to the appropriate authorities.

4.3 Technology Service Providers

Data may be shared with trusted technology partners for server hosting, cybersecurity, or analytics services. These partners process data strictly under Jitaac's instructions and are not permitted to use it for their own purposes.

5 Cookies & Tracking

Jitaac uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

5.1 Cookies We Use

• Essential cookies: To maintain your login session and ensure the platform's core functionality. Without these, the site will not work properly.
• Performance cookies: To understand which parts of the site are used most and to improve overall performance.
• Preference cookies: To remember your language preference, theme, and other personalized settings.

5.2 Cookie Controls

You can block or delete cookies from your browser settings. Please note that disabling essential cookies may affect the functionality of some Jitaac services.

6 Data retention period

How long Jitaac retains your data depends on the type of information and applicable legal requirements.

After the specified period, data is securely deleted or anonymized so that you can no longer be identified.

7 Your Rights

As a Jitaac user, you have certain important rights over your own information:

• Right to access your data: You can request to see what information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You may request deletion of your data under certain conditions.
• Right to restrict processing: In certain cases, you may request that the processing of your information be restricted.
• Right to opt out of promotional communications: You can opt out of marketing messages at any time.

To exercise any of these rights, please contact our support team. We typically respond within 7 business days.

8 Protection of minors

Jitaac is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.

If a minor has accidentally registered on Jitaac, a parent or the minor themselves can contact us and we will promptly delete that account along with all associated data.

9 Security measures

Jitaac uses industry-leading technology and processes to keep your information secure.

• 256-bit SSL Encryption: Strong encryption is applied to all data transmissions.
• Firewall protection: Advanced firewall systems are in place to block unauthorized access.
• Password hashing: Your password is never stored directly — only a hashed version is kept.
• Two-factor authentication (2FA): The option to add an extra layer of security to your account.
• Regular security audits: Our systems are regularly audited by third-party security experts.
• Limited Access Policy: Only authorized personnel have access to specific data.

If you believe your account security has been compromised, notify our support team immediately and change your password.

10 Policy changes

Jitaac reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• We will display a notice in a prominent location on the website.
• We will update the "Last Updated" date at the top of the policy.
• Where applicable, registered users will be notified via SMS or in-app notification.

Continued use of Jitaac after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page periodically.

11 Contact

For any privacy-related questions, complaints, or requests, please contact our dedicated support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Typically within 24–48 hours
• Language: Bengali and English

When submitting a privacy-related request, please include your registered mobile number so we can verify your identity promptly.